At Collectin’ & Connectin’, we love spreading the good vibes. We also love spreading some valuable information about how to navigate our shop and your orders. Here are a list of frequently asked questions we trust you’ll find useful. If you need help with anything else, please just submit a note via our support link.

C&C Shop Frequently Asked Questions:

** 1. How do you print and provide all of the items on the site? **

We use two print-on-demand partners to power our site: Printify & Printful. We have teamed up with them to provide a high-quality range of custom apparel and merchandise. When you place an order with us, Printify and/or Printful handles the printing, packing, and shipping processes.


**2. How do I place an order?**

Simply explore our website, choose your favorite product, and add it to your cart. Once satisfied, proceed to checkout. We manage the design and the site, while Printify and/or Printful takes care of production and delivery.


**3. What is the processing time for orders?**

The processing time varies based on the product and design complexity. Typically, Printify and/or Printful takes 2-7 business days to fulfill an order. Shipping times depend on your location and the chosen shipping method.


**4. Can I track my order?**

Absolutely! Once your order ships, you'll receive a tracking number. Use this number to monitor the progress of your shipment.

Depending upon the contents of your order, you may receive your items via more than one delivery. This will all be communicated to you via email throughout the shipping process.


**5. What quality standards can I expect from the apparel?**

We care deeply about the quality of every item in our shop. Our commitment to quality is reflected in our partnerships with Printify and Printful.

Printify provides our apparel, including all t-shirts, hoodies and sweatshirts. We did significant research into the many available options and chose a provider that offers the high-quality garments we know you’ll love.

Printful provides our caps, mugs, puzzles, glasses and other non-apparel items. Printful is a leader in these categories and we trust their ability to deliver consistently  excellent products.


**6. Can I make changes to my order post-purchase?**

Unfortunately, once an order is placed, it's swiftly sent to Printify and/or Printful for processing. Please carefully review your order before confirming, as changes may not be possible.


**7. How do I address issues with my order?**

Contact our customer support team promptly via our support link, providing your order number and details of the issue.


**8. Do you offer international shipping?**

Yes, we do ship internationally. Shipping costs and delivery times depend on the destination and the selected shipping method during checkout.


**9. What is your return policy?**

Our providers are print-on-demand companies, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are NOT supported if you order the wrong size, color, or simply change your mind.

However, in case of a damaged product or a manufacturing error, Printify and/or Printful will offer a free replacement or a refund if you contact us within 14 days of product delivery.

Please contact us ASAP at the support link.


**10. Can I cancel my order?**

Orders are processed swiftly, so cancellation is not guaranteed. If needed, contact us immediately, and we'll make every effort to assist you.


For additional inquiries, connect with our customer support team through our support link.